FAQ's
KNOTTY — Frequently Asked Questions (FAQs)
1. How do I know which shoelace length to choose?
Most sneakers use 120cm or 130cm laces.
- Low-top sneakers (AF1, Dunk, Samba): 120–130cm
-
High-tops (Jordan 1 High, Converse): 140cm
If you prefer a loose, stacked lace style, go one size up.
2. Will these laces fit my Jordans / Nikes / Adidas / New Balance?
Yes. KNOTTY laces are designed to fit most major sneaker silhouettes, including Jordans, Nikes, Adidas, New Balance, Puma, Reebok, Converse, and more.
3. What’s the difference between flat, rope, and premium laces?
- Flat Laces: Clean, classic look. Best for daily wear.
- Rope Laces: Chunkier, streetwear-heavy look. Great for statement sneakers.
- Premium Laces: Higher-density weave, better durability, elevated finish.
4. Do the colours fade after washing or daily use?
No. Our laces are colour-treated and tested for durability.
For best results:
- Hand wash or gentle machine wash
- Avoid bleach
- Air dry only
5. Are gradient and patterned laces printed or woven?
Most gradient and premium patterned laces are woven, not surface-printed — meaning the design lasts longer and doesn’t crack or peel.
6. Are reflective laces actually reflective?
Yes. Our reflective laces use 3M-style reflective threading that lights up under flash or headlights, ideal for night wear and visibility.
🔗 Sneaker Accessories (Chains, Dubraes, Tags)
7. Will sneaker chains damage my shoes?
No. KNOTTY sneaker chains are designed to clip onto laces, not eyelets or leather panels — so they don’t damage your sneakers when worn correctly.
8. Are sneaker chains removable?
Yes. All chains and accessories are fully removable, so you can switch styles or remove them when needed.
9. Do accessories fit all sneakers?
Most accessories fit any sneaker with standard lace holes. They work best on low-top and mid-top silhouettes.
10. Can I wear sneaker chains daily?
Yes, but we recommend removing them during:
- Intense walking
- Workouts
- Rainy conditions
This keeps both your sneakers and accessories in top condition.
📦 Orders, Shipping & Returns
11. How long does shipping take in India?
Orders are typically delivered within 3–6 business days, depending on your location.
12. Do you ship across India?
Yes, we ship pan-India.
13. Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, reach out to us as soon as possible and we’ll try to help.
14. What is your return or exchange policy?
Due to hygiene and sizing considerations:
- Shoelaces and accessories are not returnable once opened
- Defective or incorrect items are eligible for replacement
🧼 Care & Usage
15. How do I clean my shoelaces?
- Remove laces from shoes
- Hand wash with mild detergent
- Air dry
Avoid dryers or harsh chemicals.
16. Can I mix and match different laces and accessories?
Absolutely. That’s the whole point.
KNOTTY is about making your sneakers yours — experiment freely.
🧠 Brand & Quality
17. Where are KNOTTY products made?
Our products are designed and manufactured in India, with a strong focus on quality, durability, and finishing.
18. Why are shoelaces priced differently across collections?
Pricing varies based on:
- Material quality
- Weaving technique
- Design complexity
- Premium finishes
19. Is KNOTTY just about shoelaces?
No. KNOTTY is a sneaker accessory brand — laces, chains, tags, and future products that help you personalize your footwear.
20. How do I contact KNOTTY for help?
You can reach us via:
- Website contact form
- Instagram DM
- WhatsApp support (available on the site)
21. Will changing laces really make a difference?
Yes. Changing laces is the easiest and most affordable way to transform a sneaker without buying a new pair.
22. I’ve never customized my sneakers before — where do I start?
Start with:
- A neutral sneaker
- One bold lace or subtle accessory
- Build from there
No rules. Just expression.
23. Can I gift KNOTTY products?
Yes — sneaker accessories make easy, no-size-guess gifting for sneaker lovers.
